I was working one night and it was sucking just like everyday does at the friendly neighborhood retail HELL. Once again the DEMONS like to show themselves mostly at the times I am working. The one customer's computer whom we fixed only a few days ago came back with the same problem. His webcam just ceased to function. We saw it was a driver issue installed the software and BAM it worked. It was demonstrated for him twice before leaving the store. He comes in and puts the laptop on the counter and says the webcam isn't working again. At first I didn't know who this customer was because I only briefly looked at the computer during its stay in the store, and I never actually met the customer. So I check device manager and low and behold the webcam just vanished from the face of the earth. I try to do a quick system restore while the customer is walking around and it fails to do the restore. I try another restore point and it fails that one too. I tell the customer I will try a few things that they can leave and come back if they want, and I'll call them once I know. Now the computer wasn't even booting, it was freezing at the POST screen or freezing before actually loading windows. I call him up to tell him I am going to redo the diagnostic tests he originally had done because something doesn't seem right now. All the diagnostics passed with flying colors but I didn't get a chance to look over everything else because of the other things that happened... Anyway turns out my fellow tech associate was able to fix the computer by resetting the BIOS, running startup repair and reinstalling the webcam software and magically the webcam showed up in device manager again. I like how when I tried to do anything with the BIOS or run start up repair the computer just kept freezing completely on me, that was even after doing a battery pull and memory reseat... fucking demons...The next lady comes in while I'm looking for the needles in a haystack AKA my pull-list, and I am paged to the tech counter. The lady explains to me how she called earlier and they told her to drop it off, ok. Turns out we did a PC setup service at the end of December and she somehow fucked something up so bad that the manufacturer of the computer reformatted her computer. Now all the data and software we transferred and installed was gone. Now we have to do all the work again, and of course we won't get actual labor time to do the work since money is actually not coming into the store...
So it's around 8:00PM and we close at 9:00PM and the SM tells me that we have to do the entire laptop planogram and it has to be done by tonight... so says the word from Lord Farquaad (DM)... Apparently the SM asked one of the associates if he finished the laptop planogram sometime during the week and the SM claims that he said he had. Idk how true this statement is, nor do I really care, because the SM tends to lie A LOT. The SM says once we close and he finishes all the closing procedures he will come out to help me with the laptop planogram. Great I actually won't have to do the entire thing alone. We close at 9:00PM and the drawers and deposit don't take very long to do. He should be out of the cash office by 9:30-9:45 to help me. Apparently a whole bunch of money went missing or misplaced and he didn't actually get out of the cash office until around 11PM... By then I was about 70% done with the laptop planogram. Which involved taking down 15 laptops and putting up about 18 new ones... He comes out and starts complaining that no one did the cart full of ink... uh no shit we had no cashier from 8:00PM to closing...so he had to do that... Meanwhile I was still working on the HELL that is the laptop planogram. Finally he finishes the ink and whatever else he was doing to come help me, but not really help me put the laptop displays out but just signs everything. I think he actually helped me put the last display out because I had to bolt a piece to the table and it couldn't be done by one person. Long story short, we closed at 9:00PM and I didn't get to leave the store until about 12:50AM all because Lord Farquaad wanted the laptop planogram done by the end of that night. To top it off I was supposed to open the next morning. Good thing I switched with one of the other techs or I would have gone Bat Shit Crazy in the morning.
FUCK MY JOB!!!!
In my store we replace one laptop for one that goes clearance so that we are not stuck doing a whole entire planogram. Our store only has one tech in the morning, one for midshift and one for close. Then again our store doesn't have an 18 laptop display we have about a 12 laptop display and usually only put out about 10. On rare occasions we will have to pack out at most 5 laptops in one day but that also depends on when the new laptops got shipped in from truck. Oh well off to do the inkjet cartridge planogram that should be more fun than the laptops. Our ink is live in our store and all of it is in boxes.
ReplyDeleteThat is indeed the best way to do it. We were a little short handed all week. We hardly ever have a mid shift. There is an opening and closing tech and that's it. Yeah our store is a lower volume but we are a high volume tech store so we basically get screwed haha.
ReplyDelete