The NEW Parts System

The only way I can describe the new part system that we have been using for the last few months is, "Making it 'Easier' by Making it More Annoying".  The only good thing I found with the new parts system is that it is easier to find a specific part that we are looking for.  Whether it be a certain CD/DVD drive or a laptop specific keyboard.  That's where the good ends and the misery begins.  Everything else with this part system is completely retarded. 

With the old part system it was attached directly to a customer's work order.  You could go right into the work order, add or change it, and essentially just add a part or request a quote on the part through there.  It was a lot easier to keep track of because the part was attached to the work order.  Now with the new system I have to go and make a work order and add a SKU called Part Only Order.  Then I have to use an entirely different computer to actually order the part, it asks for the same information regarding make and model, and the work order number that we just made.  Then it comes time to actually ring up the part for the customer.  Just imagine that this customer only ordered a part, no services or anything else.  How many barcodes does it take to ring up ONE part??  The correct answer is FOUR.  FOUR fucking barcodes to ring up ONE fucking item.  First barcode is the actual part, then we have to type in the price. Second barcode is the internal work order for the part order (on the parts system).  Third barcode is for the Part Only SKU that we made on the customer's work order, then finally the work order number that has the Part Only SKU on it.  Whoever designed this system needs to be shot in the face.

Ok, now the part is ordered and what we have to do next is wait.  All the parts on the parts system say they will arrive in 1-3 days.  That's not terrible at all.  Some of the RAM we order comes in the very next day, power supplies usually two days, hard drives WHO FUCKING KNOWS? (apparently due to flooding overseas hard drive orders had a 10 day wait, of course no mention of that on the parts system when ordering them).

When the parts finally do come in then it's a gamble if the part is actually defective or not.  About 3 out of 5 parts that I have been installing actually worked, the other 2 were defective.  First I have to call the customer to inform them that our parts company is retarded and sent another defective part. That I am ordering a new one and they now have to wait longer. Then the next step is process the request for the bad part, put a new label on the box, and throw it in the UPS drop off bin.  Then I have to make a new part order to request the same damn part.  If the customer paid already for the part then when they come in I have to return the part and ring up the new part.

Of course when they first introduced this new part system they made it sound amazing.  And the only amazing thing about it about is how amazingly retarded and overly complicated it has to be.  I mean FOUR barcodes for one freakin part is the stupidest thing I have ever heard.  Oh and don't forget when I have to deal with all this bullshit when I am the only tech working that day, while dealing with the retarded customers, doing pull-list, truck, and other tech work.  Why is the Associate Satisfaction score so low?? Geez I don't fucking know!!

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